Vietnam and Cambodia Cycling & Adventure

You will be required to pay a deposit when booking with Responsible Asia. The deposit will be 10% of the full payment. All deposits are non-refundable. Final payment is required no later than 30 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

We would deeply regret your decision to cancel your trip to Vietnam and Indochina; however, we realize that there are many reasons for this event.
In the event of cancellation, we will refund any payment made to Responsible Asia Asia given that a cancellation fee is applicable.
The cancellation fee will be calculated as follows:
+ 60 days prior to arrival date: No cancellation charge. We Guarantee 100% Money Back. + Airfare cancellation fees (according to the airline’s cancellation policy) if any
+ 59 – 30 days prior to arrival date: 5% cancellation charge. + Airfare cancellation fees (according to the airline’s cancellation policy) if any
+ 29 – 15 days prior to arrival date: 10% + Airfare cancellation fees (according to the airline’s cancellation policy) if any
+ 14 – 8 days prior to arrival date: 40% + Airfare cancellation fees (according to the airline’s cancellation policy) if any
+ 7 days prior to arrival date: 100 %
+ No show: 100%
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

Alterations to your itinerary before the booking is processed are happily processed free of charge. We want to provide the best tour possible for you. Alterations after you have received your booking confirmation letter will attract a fee of $10 USD per request.
Realistic Asia reserves the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond its control make such alteration necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged accordingly. If the tour is to be changed at the request of the client(s), the client will be required to pay any additional cost in advance.

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Responsible Asia accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
 

For dissatisfaction with any service Responsible Asia has provided, please notify your local tour guide or your travel advisor immediately to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Responsible Asia will not be liable for any claims made later than 15 days after the completion of your tour.